The profession of a novice professional in the coffee industry is much more than just making coffee. It also involves providing excellent customer service and advising guests on the different types of coffee offered. It is important to know how to inform guests about the origin, composition, and taste profiles of coffee, and how to determine their preferences to serve them the perfect cup of coffee. But it also involves resolving any complaints and maintaining business agreements. If you master these skills, you will not only be able to offer guests a great coffee experience but also contribute to the success of the company you work for. So what are you waiting for? Learn these skills and become a valuable asset in the coffee industry!
When you have achieved all the badges, you have achieved the following results:
- Guests have been informed and/or have received coffee advice;
- the order has been taken.
To earn badges, you must exhibit the corresponding behavior:
- enthusiastically talks about coffee and the different preparations;
- actively listens to customers and asks about their specific desires;
- expertly advises/informs about the coffee offerings in relation to the guest's wishes;
- answers specific questions correctly, comes up with a suitable solution for complaints within the possibilities of the company, or timely involves their supervisor.
Do you also want to achieve these results and skills? You can! Step by step, you can develop and refine them through the Open Badges that are an integral part of this activity. These badges offer a structured and stimulating way to increase your knowledge and skills and to promote your professional development towards a Barista basic level. Whether you are a beginner in the world of coffee or already have some experience, these badges will help you distinguish yourself as an expert and excel in your work.
This activity offers a wide range of underlying competencies, including Presenting, Applying Professional Expertise, and Focusing on Customer Needs and Expectations. These three competencies are essential for achieving success in the world of coffee. Fortunately, these three competencies can also be recognized and validated through Open Badges - your coach is ready to guide and support you in earning these badges and developing your skills and knowledge.